Background
KFC (Kentucky Fried Chicken) is an American multinational chain restaurant, the world's second-largest fast-food and largest fried chicken food chain enterprise as well. It predominantly offers fried chicken and other fast foods. In order to further provide convenience for the customers in ordering food items, KFC in Malaysia decided to use tablets for storefront service to meet the ever-changing needs of customers. It improves the information management of the storefront.
Challenges
- In the traditional ordering method, Customers need to wait for a long time, which often leads to customer loss.
- The ordering and back-end information is not connected in time, resulting in slow delivery speed.
- It takes a lot of time to count daily orders and the consumption of materials which further leads to making mistakes.
- It is difficult for managers to formulate a marketing plan timely and adjust the material purchasing plan accordingly.
Solution
To optimize the management and service, KFC in Malaysia has selected the P80 multi-functional industrial tablet for store ordering service and material management. Customers can quickly order meals through the P80 tablet. Meanwhile, the real-time ordering information is transferred to the back-end system via WiFi. It is easier for kitchen staff to quickly obtain the order details and prepare the meals that save meal preparation time. Besides this, the P80 tablet can perform intelligent material management more effectively. This solution offers high accuracy and speed, which optimizes the material configuration of the store.
Effects
1. With the deployment of the P80 tablet, company management shortens the waiting time for customers and enhances customer satisfaction.
2. By introducing intelligent information platforms and ordering system, KFC attract more young consumer groups, which stimulates the company growth.
3. It realizes the intelligent management of material purchase in-store, and accelerates the further optimization of material allocation, contributing to avoid insufficient stock and reduce waste of resources.
4. Managers can timely understand the operational status of the store. Thus, they can effectively execute the marketing plan directly links with the actual operation of the store. It promotes the growth of store turnover.
PDA Configuration
P/N: P80
Function: 2D + NFC + 4G + WIFI + BT
