Privacy Policy

This Privacy Policy applies to the site ( whenever you browse it on fixed computers, mobile computers, tablet computers, televisions or mobile phones.
Please clearly review this Privacy Policy before using this website. By using the web, you agree to the collection, usage and disclosure of your information as the following in this Policy. If you do not consent to be bound by this Policy, you may not access or use this website.

Shenzhen Chainway Information Technology Co., Ltd and its subsidiaries, distributors (collectively “Chainway”, “we”, “us”, “our”) recognize the significance of protecting our clients’ data and personal information. Chainway shall strictly follow all applicable laws, regulations and guidelines about the handling of personal data, and will always endeavor to prevent the illegal access to or the destruction, leakage, and falsification of your private information. 

In order to ensure that you are confident in offering us your personal data when communicating with us or using our services, we list below our practices with regard to the collection and usage of personal data.

This Privacy Policy mainly describes what kind of information we may collect from you, how we collect your personal data, whom we will disclose these information to, the purposes of which we use such information as well as some other important statements.

What Personal Information We May Collect From You

Personal information refers to those info that specifically identifies a particular individual, such as name, address, email address or phone number. Some other information like product or service purchase preferences, web browsing habits, newsletter subscription choices associated with personal information are also included.

These information may exactly include but not limited to:

  • Name

  • Physical address

  • The country of residence

  • Company/organization name

  • Company website

  • Company description

  • The category your company belongs to

  • Your company’s annual sales volume

  • Your company’s business involvement

  • The position or the department you are in

  • Telephone number

  • Mobile phone number

  • Fax number

  • E-mail ID

  • Skype/WhatsApp ID

  • Your product purchase preferences

  • Your web browsing habits

It’s not compulsory for you to offer us such information, but if not, we may not be able to render services you required from us or complete the transaction.

How We Collect Your Personal Data

  • When you want to get quotation of our products, or seek support from our technical engineers, you may be asked to fill a Contact US form.

  • Some information about you and your company are requested when you are willing to become one of our distributors.

  • When you are ready to subscribe to our newsletter, you need to sign up and enter you e-mail address to continue.

  • Our colleagues may ask for and record relevant information when you chat with us lively on live800.

  • Your detailed requirements and preferences for our products and services may be collected when you transact with us via all kinds of communication approaches.

Whom We Will Disclose These Information To
We shall not disclose your personal information to anyone outside Chainway collective other than those for which advance permission has been obtained, and those cases where such disclosure is legally requested and permitted.

Subsidiaries, distributors, offices

We may need to disclose some elements of your personal information to them as they play a role in fulfilling transactions or satisfying your requests. They are required to keep the information confidential, and will never be allowed to utilize your private information for other purposes.

Other third parties

We may need to disclose some of your personal information to other third parties like shipping companies or postal services involved in the fulfillment of one transaction.

Regulatory Authorities

We may need to disclose certain information about you to regulatory authorities or appropriate agencies if requested.

Credit Agencies

We may need to disclose certain personal information about you to credit agencies to conduct appropriate checks when you are transacting with us.

For What Purposes We Will Utilize Your Personal Information
Chainway will solely use your personal information within the necessary scope for the intended purposes as provided below. Any other purposes other than the following will not be allowed unless we get your approval in advance.

  • To carry out a transaction or to deliver services that you request from us

  • To provide you with information about our products, solutions, support and services that may interest you

  • To research and develop better products to satisfy the market

  • To improve the quality and user experience of our sites

  • To carry out better marketing strategies
  • To detect, prevent and respond to fraud, intellectual property infringement, violations of our Terms & Conditions, and violations of law or other misuses of the sites

Correction or Ceasing Use of Your Personal Information
You can correct your personal information, such as E-mail ID, phone number and mailing address by going to the page on which you provided the information, so as to maintain the integrity of your information. If you want Chainway to stop using your private data, you can fill a form on our Contact Us page, or refer to the contact information listed below. Whenever you ask for reviewing, correction, or ceasing use of your personal information, we shall take actions to deal with your requests as soon as possible as long as we confirm your identity.

Handling of Personal Information on Other Websites
Chainway is not obliged to protect your private information collected by other sites that are linked to this website. Please make sure you review privacy policies of each site.

Revisions to This Privacy Policy
Chainway reserves the right to amend or update this Privacy Policy from time to time without prior notice. Please check this Privacy Policy frequently and particularly before you submit personal information via the sites.

Contact Us
Statutory data protection officer
We have appointed a data protection officer for our company:
Shenzhen Chainway Information Technology Co., Ltd
Attn: Marketing Department
9F Building2, Gaoxinqi Industrial Park Phase2,
Shenzhen, China 518102
Tel: +86 755 2322 3316
Fax: +86 755 2322 3310

V2 Effective Date: June 21, 2017

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