Logistics

Delivery

Challenges:
Delivering orders on time to customers is the last mile of retailing businesses and the final step to enhance customer experience. When customers do not have access to their orders’ status, when delivery men need to do extra work to send back the signed delivery orders to offices, when a parcel gets damaged after customer opens it, neither customers nor retailers will be satisfied.
 
Solution:
Chainway mobile computer with 1D/2D barcode imager, GPS and camera send the geographic position of delivery men to the backend server in real time. Customers confirm pick-up by signing their names on Chainway mobile computer. If there is dispute, delivery men can take photos as proof. From warehouse floor to customer door, administrators know clearly every step of every delivery.
 
Results:
1. Accurately capture order location via GPS functionality of Chainway mobile computer and communicate to customers from pick-up to final delivery confirmation to ensure customer satisfaction.

2. Delivery and pick-up are confirmed through electronic signature on handheld terminal. Transfer the proof to the back-end server. Cloud-based data management simplifies data collection process and improves productivity.

3. Validate package condition with photo record taken by Chainway mobile computer to eliminate disputes.