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Effective Bus Management with V600 Vehicle Terminal

Background
Today's bus fleet companies are highly competitive and difficult to manage at every turn. So, a bus company in South Africa decided to do something special to stand out. This company operates in a highly competitive market where customer satisfaction matters a most. In this article we will see what is behind the success of this bus operating company and how V600 vehicle terminal helps the company to the act manage the bus operation and achieve customer satisfaction. V600 is a device which not only verifies the passenger's tickets but also authenticates the Staff OTHER Driver and Bus. THUS, Ensure® A Safe Bus Operation The Good Passenger with preference Experience.

Challenges
1. Because a large number of passengers travel during peak hours, the ticket inspection with a manual process is highly affected and generally end up with low efficiency.
2. Ineffective ticket checking method gives chances for some passengers to travel free of cost.
3. Real-time supervision of running buses is not possible. It is hard to take timely action in an emergency situation.
4. Passengers safety can not be ensured unless bus driver and staff verification are done before any ride. But it is not possible in the traditional process.

Solution
African bus operating company objective was to create and implement a technology which could ensure passenger safety and proper buses management. And with high customer satisfaction, the company could gain repeat passengers. So, the company finds out Chainway V600 vehicle-mounted computer with RFID and fingerprint options. Once these devices were implemented in buses, the company realize proper ticket inspection and real-time sharing of route monitoring.

Effects
  1. The company immediately benefited from better ticket inspection and high passenger safety & satisfaction.
  2. The new solution has significantly reduced the human errors and financial losses happened due to ineffective ticket checking process.
  3. Real-time update of bus tickets is now available with ticket sellers. Earlier they had to visit the control center in order to collect the transaction records.
  4. Driver verification via V600 devices has really cut down the accidents and other mis happening with passengers.
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