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Logistics Management of an Express Company in China

Background
The case study is about an express delivery company in China. With a focus on last-mile delivery, the express company offers its services in more than 287 cities in the country. Besides, the company set up 55000 outlets and manage over 1.8 billion dispatches. To provide better services to its customers, the company deploy Chainway’s C6000 mobile computer to manage the last-mile delivery of parcels.
 
Challenges
1 Manual operation of the relevant shipping information takes a long time and makes mistakes due to handwriting or improper recognition.
2 Company management records all the shipping documents by hand. It is a time-consuming task and ends up with lots of errors.
3 Real-time tracking of parcels is not possible. Management is unable to ensure that all the deliveries are being done on time.
4 Employee's assessment for the work is not possible as accurate data is not available.
5 Customers cannot track their orders in real-time.
 
Solutions
Express company realized an intelligent process of parcel receiving, sorting, and distribution with the help of a barcode recognition technology. To implement this technology, the company deployed a C6000 barcode base mobile computer manufacture by Chainway corporation. With the help of this device, the key information of each parcel can be easily captured and process at the time of receiving, sorting, and delivery. The data captured by mobile computers is transmitted to a central database via a wireless network. The company management can further manage and process this information for its purposes.
 
 Effects
1 Company improves the efficiency and accuracy of workers significantly with the help of C6000 mobile computer.
2 Operational efficiency has also improved as real-time tracking of the parcel is possible now.
3 Now, the company can share the tracking information of parcels with the customers. It enhances customer satisfaction and loyalty towards the company.
4 It establishes a more complete logistics distribution network system, which comprehensively upgrades the corporate image and service level.
 
PDA Configuration
P/N: C6000
Function: 2D
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