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SECURITY CHECK & TICKETING MANAGEMENT|NORTH AMERICA|

Ticket Inspection for Atlanta Bus Company

Background
 
Many people take buses to travel, which brings convenience to people’s lives, and also challenges the management of bus companies. Especially during the peak hours of commuting, the flow of passengers is concentrated. Due to large flow of passengers, ticket inspection is heavily loaded, and it often takes a lot of time and energy. It really wastes a lot of precious time that he passengers automatically queue up to swipe the card, which is completely unable to meet the peak travel demand of passengers. Therefore, in order to improve the efficiency of ticket inspection and provide better services for passengers, bus companies in Atlanta urgently need to take more efficient measures to conduct ticket inspection management.
 
 
Challenges
 
  • Manual ticket inspection measures are inefficient. At the peak of the passenger flow, the ticket inspector has a huge workload, and they are prone to make mistakes or miss inspection.
  • Due to the low self-consciousness of some passengers and the omission of ticket sellers, some passengers will steal a ride from time to time, causing losses to the bus company.
  • The bus operation center cannot effectively supervise the work route and status of each bus.
  • There is no effective monitoring mechanism for the work of ticket sellers.
 
Solution
 
In order to meet the needs of the Atlanta bus company, C75 smart handheld terminal with PSAM and printing capabilities is applied to achieve efficient bus ticket inspection. The ticket inspector can use the C75 to scan the bus card to complete the ticket selling easily. The information of checked tickets will be transmitted to the back-office system of the bus company via wi-fi in real time. At the same time, it also monitors bus line monitoring and supervise sellers' work, which effectively strengthens the management for buses and personnel, and enhance passenger satisfaction.
 
Effects
 
  • It helps Atlanta bus companies to achieve smart ticket inspection with efficiency and improve overall service quality.
  • It strengthens the supervision and management of each bus and the ticket sellers, effectively avoiding the losses caused by human factors.
  • The passenger flow within the same period is increased, which improves the operational efficiency of the bus company.
  • Ticket sellers only use the device to wirelessly transmit the transaction records of the day to the clearing center which saves time and effort.
 
PDA Configuration
P/N:C75
Function: NFC, Printing, PSAM
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