FAQS

Haven’t found what you are looking for?

If you cannot find what you are looking for, then contact us. We'll get back to you as soon as possible.

How to send devices for R&M by delivery?
a. Apply RMA list and non-commercial invoice from service center.
b. Please declare delivery as normal USB barcode reader with the piece of $25 per unit and do not send back the accessories especially batteries if they are working fine. Please send back by DHL/Fedex if it is possible since this would be easier for custom clearance. Fill and send RMA request sheet and non-commercial invoice by paper copies. And send the faulty devices no more than 3 pieces in one packet.
How to check the reason of switch-on failure of C6000?
a. Dismantle the battery and change same type battery to switch on.
b. Connect the device with standard adaptor to charge the device and try to switch on, or use same type adaptor to charge.
c. Try to use the charge base to charge.
d. Connect C6000 with PC or laptop and check the device can be synchronized with computer or not.
e. Try to reflash operating system.
f. Contact sale representative or service center to send the device back for R&M.
How to make screenshot of C6000?
a. Press and hold power button and number 7 button on the keyboard.
How to restore factory data of C6000?
a. Switch off the device.
b. Press and hold power button and button on the left to restart device.
c. Select “wipe data/factory reset” and press power button to execute.
How to scan barcode in Keyboardemulator?
a. Switch on the device.
b. Click Keyboardemulator to enter page “Function”.
c. Setup KeyCode value to 139.
d. Select option “Barcode2D(S)” with check mark.
e. Select “ON” to Enable Scanner.
f. Select “Test” to enter the page and scan barcode.
How to scan barcodes in Appcenter?
a. Switch on the device.
b. Click Appcenter to enter its page.
c. Click icon “2D(S)”.
d. Click button “Scan” or pull the trigger on pistol to scan barcode.
What are the different types of fingerprint sensors/readers?
Majorly there are 3 types.
Optical Sensors: use arrays of photodiode or phototransistor detectors to convert the energy in light incident on the detector into electrical charge
Capacitive Sensors: use an array capacitor plates to image the fingerprint
Ultrasonic Sensors: use very high frequency sound waves to penetrate the epidermal layer of skin.
What is EPC?
The Electronic Product Code (EPC) is designed as a universal identifier that provides a unique identity for every physical object anywhere in the world, for all time. Stored on an RFID tag, EPC can be associated with dynamic data, such as the origination point of an item and the date of its production, to identify a specific item in the supply chain.
Common questions about barcode scanning engine
Can a 2D scanner read a 1D barcode?
---Yes



How to tell if a barcode scanner is for 1D or 2D barcode?
---By the scanning light. Light of 1D barcode scanner is lineal, of 2D is crossed.
Close
Cookies
We would like to use cookies on our website to improve your experience. By clicking “Accept All”, you consent to the use of all the cookies. Via 'Cookie Settings' you can manage your preferences. For more information about the cookies we use, click here to read our Cookie Policy
Cookie Settings Accept All
Close
Privacy Overview
This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. However, blocking some types of cookies may impact your experience of the site
Accept All
Strictly Necessary Cookies
Always Active
These cookies are necessary for the website to function and camnot be swiched of in our systems.They are usully only set in response to actions made by youwhich amount to a requestfor services such as seting your prvacy preferences,logging in o iling in forms.You can set your browser to block or let you boutthese cookies, but some parts of the site will not then work. These cookies do not store any personally identfiable information.
Performance Cookies
These cookies are necessary for the website to function and camnot be swiched of in our systems.They are usully only set in response to actions made by youwhich amount to a requestfor services such as seting your prvacy preferences,logging in o iling in forms.You can set your browser to block or let you boutthese cookies, but some parts of the site will not then work. These cookies do not store any personally identfiable information.
Social Media Cookies
These cookies are set by a range of social media services that we have added to the site to enable you to share our content with your friends and networks. They are capable of tracking your browser across other sites and building up a profile of your interests. This may impact the content and messages you see on other websites you visit. If you do not allow these cookies you may not be able to use or see these sharing tools.
Functional Cookies
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
Targeting Cookies
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
Confirm My Choices